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Everything that you need to know to start your own business. From business ideas to researching the competition.
Practical and real-world advice on how to run your business — from managing employees to keeping the books
Our best expert advice on how to grow your business — from attracting new customers to keeping existing customers happy and having the capital to do it.
Entrepreneurs and industry leaders share their best advice on how to take your company to the next level.
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Here are five strategies e-commerce businesses can use to diversify their income and grow their revenue.
If your e-commerce store has a steady customer base and positive cash flow, you may be ready to expand your business. Here are five ways to expand beyond e-commerce and diversify your business.
[Read more: Too Many Eggs in One Basket? How to Diversify Your Business Revenue Streams]
Opening a brick-and-mortar store is a great way to complement your e-commerce business. A physical storefront can increase your brand’s visibility and improve the customer experience. Instead of viewing products on your website, local customers can visit the store to ask questions and talk to staff members.
The location will be a make-or-break element of your store’s success. As you research different locations, consider not only what the storefront looks like but how easy it is to access. Do customers have easy access to parking? How much foot traffic does that area get?
Make sure the branding of your physical store is consistent with your e-commerce store. Without brand consistency, your store will be less memorable, and you’ll have a harder time building a connection with your customers.
Brand partnerships help e-commerce businesses leverage one another’s strengths, pool their resources, and access new markets. It’s a win-win scenario for both businesses, and your customers benefit from new and unique offerings.
You can develop strategic partnerships by co-sponsoring an event, developing a new product line together, or offering a joint promotion. Just make sure the other company’s values align with yours and that you clearly outline the partnership’s goals and expectations.
For example, Apple has a long-standing partnership with Hermès. In 2023, the two companies launched the eco-friendly Apple Watch Hermès Series 9.
[Read more: 5 Small Business Owners on the Power of Local Partnerships]
Many e-commerce businesses now offer subscription-based services to generate recurring revenue. You could offer a monthly subscription box similar to Dollar Shave Club and Birchbox.
Another option is to host an event for your customers. Events allow you to connect with your customers in a new way and generate additional sales. Before planning the event, take time to survey your customers and find out if this is something they’re interested in.
Next, you’ll need to decide what kind of event you want to host. If you decide to host a live event, you’ll need to find a suitable venue that provides the support and amenities you need. If you choose to host a virtual event, do your research so you can find a reliable platform to host it.
And most importantly, make sure you market your event extensively. You can use email marketing, social media, and paid advertising to boost the event registration.
If your e-commerce store sells physical products, another way to diversify is by offering digital products. Digital products have a huge market potential and much higher profit margins than physical products. And unlike hosting an event or opening a brick-and-mortar store, digital products come with low startup costs.
The type of digital product you offer depends on your business model, but some options you can choose from include the following:
If you don’t want to create digital products, you can become an affiliate for another company’s products.
Many e-commerce businesses now offer subscription-based services to generate recurring revenue. You could offer a monthly subscription box similar to Dollar Shave Club and Birchbox. You can also offer a more curated monthly subscription like Stitch Fix.
Start by determining which products would work well as a monthly subscription. Look for items that customers purchase regularly and that have a high perceived value. From there, you can develop different subscriptions with tiered pricing models. And look for ways to offer additional perks, like early access to new products or members-only discounts.
[Read more: 4 Subscription Pricing Models for Small Businesses]
CO— aims to bring you inspiration from leading respected experts. However, before making any business decision, you should consult a professional who can advise you based on your individual situation.
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CO—is committed to helping you start, run and grow your small business. Learn more about the benefits of small business membership in the U.S. Chamber of Commerce, here.
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U.S. Chamber of Commerce
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Washington, DC 20062