Introduction
A Guide to Shoptalk 2024: Coresight Research Insights
What We Think
Notes
Shoptalk is an annual conference that unites executives from retailers, consumer-facing brands and technology vendors across both physical stores and e-commerce to discuss the latest trends, innovations and challenges in the industry. This year, Shoptalk will take place in Las Vegas, Nevada, during March 17–20, 2024.
Plan your time at Shoptalk 2024 with this essential guide to key sessions across five retail themes, from AI (artificial intelligence) to unified retail experiences.
Coresight Research is an official research partner of Shoptalk 2024.
This report has been updated since it was first published on February 21, 2024.
Other relevant research:
Coresight Research is an official research partner of Shoptalk 2024, an annual conference that unites executives from retailers, consumer-facing brands and technology vendors across both physical stores and e-commerce to discuss the latest trends, innovations and challenges in the industry. Taking place in Las Vegas, Nevada, during March 17–20, 2024, the conference will cover five major themes in retail.
Shoptalk plays a critical role each year in helping brands and retailers stay abreast of industry trends. The various sessions within the five primary themes will provide valuable insights and strategies for enhancing operational efficiency and customer experiences, along with building and sustaining customer loyalty in a rapidly evolving market.
It is essential that brands and retailers prioritize innovation, customer-centric approaches and adaptability to successfully navigate the challenges and prospects presented in the dynamic retail environment, as will be showcased at Shoptalk 2024.
Coresight Research is an official research partner of Shoptalk 2024, which will take place during March 17–20 in Las Vegas, Nevada. Shoptalk is an annual conference that unites executives from retailers, consumer-facing brands and technology vendors across both physical stores and e-commerce to discuss the latest trends, innovations and challenges in the industry.
In this essential guide to the event, we highlight notable sessions for attendees across five major themes, as identified by the Shoptalk team. All times in this report are Pacific Time (PT; local time of the event). We also highlight the “Shark Reef” Startup Pitch competition, which will be held on the first day of Shoptalk.
To ensure you don’t miss out on critical insights, we will provide daily coverage of Shoptalk 2024 on coresight.com. Closing the event, Ben Miller, VP, Original Content & Strategy at Shoptalk, will host the “Shoptalk 2024 Takeaways Live Podcast Recording” session in The Brandlands track: Next-Generation Retail Businesses at 11:05 a.m. on Wednesday, March 20. Coresight Research will also publish a wrap-up of everything you need to know from Shoptalk 2024 after the event.
Shoptalk is set to showcase more than 225 executives as speakers across its track and mainstage sessions. These industry leaders will delve into crucial business topics, including artificial intelligence (AI), brand influence, shifting customer journeys, unified retail strategies and evolving industry dynamics.
Highly anticipated mainstage speakers include the following:
Shoptalk will provide crucial insights into the dynamic retail environment, with the agenda tackling pressing challenges directly and highlighting innovative strategies employed by influential executives to overcome them. It encompasses the latest technologies, trends and business models, reflecting the rapid transformation of how consumers explore, shop and make purchases across all retail verticals.
Below, we present the five major themes and related notable sessions shaping Shoptalk’s 2024 agenda.
By embracing AI, brands and retailers can foster more engaging customer interactions, unlock novel business opportunities and accelerate their operations, ultimately leading to enhanced efficiency and cost savings. In a competitive market, implementing AI-powered solutions is not only a strategic move but an essential competitive advantage, ensuring sustained growth and adaptability in an ever-evolving retail landscape.
Coresight Research views generative AI (also known as GenAI) as a key inflection point within the field of AI, and it builds upon decades of work in AI and machine learning. The technology enables retailers to speed up the product-development process, improve decision-making through enhanced data analysis, and personalize digital campaigns. Coresight Research estimates that the global GenAI software market (service providers’ estimated revenue) is growing at a CAGR of 90.3% between 2023 and 2027, when it will total $74.8 billion.
At Shoptalk, sessions under this theme will explore how retailers can utilize AI (and GenAI) to transform their businesses as well as tactical frameworks for the near-term adoption of AI, including how to navigate its risks and shortcomings.
Below, we present notable sessions related to this theme.
Christopher Thomas-Moore, Chief Digital Officer, Domino’s
Mandeep Bhatia, VP, Global Digital Product & Omnichannel Innovation, Tapestry
Melissa Gonzalez, Founder, The Lionesque Group, Principal, MG2 (Interviewer)
Chris Walton, Co-CEO, Omni Talk (Interviewer)
Joe Laszlo, Head of Content – USA, Shoptalk (Interviewer)
Karin Tracy, Head of Industry – Retail, Fashion, Luxury, Meta
Kamanasish Kundu, VP, Head of Digital & Ecommerce, Kendra Scott
Jessica Lachs, VP of Analytics & Data Science, DoorDash
Mark Abraham, Managing Director & Senior Partner, Boston Consulting Group (Interviewer)
Emma McFerran, CEO, Lyst
Max Magni, Chief Customer & Digital Officer, Macy’s, Inc.
Chuck Reynolds, Managing Director & Partner, L.E.K. Consulting (Interviewer)
Rogayeh Tabrizi, Co-Founder & CEO, Theory+Practice (Presenter & Interviewer)
Fred Schonenberg, Founder & CEO, VentureFuel (Interviewer)
Anna Barber, Partner, M13 (Interviewer)
Tyler Foster, Co-Founder, President & CTO, Evolv AI
Daniela Braga, Founder & CEO, DEFINED.AI
Anna Barber, Partner, M13 (Interviewer)
Related Coresight Research reports:
In an era of heightened sensitivity and microscopic focus on missteps, brands must be crystal clear on what they stand for, the purpose of their brand and products, and who their customers are, with little margin for error. Shoptalk will see exploration of how brands and retailers can communicate this information and forge authentic relationships with customers to drive brand success and longevity in a competitive market.
Below, we present notable sessions related to this theme.
Hilary Milnes, Executive Americas Editor, Vogue Business (Interviewer)
Chelsea Hirschhorn, Founder & CEO, Frida
Alexa Tietjen, Content Director, Shoptalk (Interviewer)
Winnie Park, CEO, Forever 21
Scott Mezvinsky, President, North America & International, Taco Bell
Sarah Engel, President, January Digital (Interviewer)
Adeela Hussain Johnson, President, BÉIS
Scott Tannen, Founder & CEO, Boll and Branch
Hitha Herzog, Chief Research Officer, H Squared Research (Interviewer)
Steve Totzke, President & Chief Commercial Officer, Mattel
Krystina Gustafson, SVP Content, Shoptalk (Interviewer)
Melissa Repko, Retail & Consumer Reporter, CNBC (Interviewer)
Related Coresight Research reports:
There are many opportunities for brands and retailers to increase their visibility and reach through the multiple (and seemingly ever-expanding) online and offline channels available to shoppers to discover products and brands. However, retail companies need to develop a seamless customer experience that engages each consumer from the moment of discovery and takes them to the point of purchase without friction in order to drive conversion and customer lifetime value.
The sessions centered on building customer loyalty will explore the strategies that organizations can employ to stay abreast of shifting consumer behaviors and build a dedicated customer following, regardless of the different routes that shoppers may take when making a purchase.
Below, we present notable sessions relevant to this theme.
Simeon Siegel, Senior Analyst & Managing Director, BMO Capital Markets (Interviewer)
Krystina Gustafson, SVP Content, Shoptalk (Interviewer)
Woodrow Levin, Founder & CEO, Extend
John Howard, Co-Founder & CEO, Croissant
Georgina Nelson, Founder & CEO, TruRating
Zach Bratun-Glennon, General Partner, Gradient Ventures (Interviewer)
Cherise Ordlock, SVP, Digital, PetSmart
Ben Miller, VP, Original Content & Strategy, Shoptalk (Presenter & Interviewer)
Amanda Bailey, VP, Customer Marketing & Loyalty, Lowe’s
Christopher Clark, Co-Founder & Chief Digital Officer, Grove Collaborative
Ben Miller, VP Original Content & Strategy, Shoptalk (Emcee)
Jill Toscano, VP, Head of Media, Walmart
Ajay Salpekar, Head of Beauty, TikTok Shop US, TikTok
Amy Lanzi, CEO, Digitas North America (Interviewer)
Jenn Volk, Head of Digital, Americas, H&M
Sameer Hassan, SVP, Technology, Williams-Sonoma, Inc.
Poonam Goyal, Sector Head & Senior Research Retail Analyst, Bloomberg (Presenter & Interviewer)
Related Coresight Research reports:
In the evolving landscape where customers effortlessly transition between brick-and-mortar stores and online platforms to shop, retailers must strive to craft a cohesive and seamless “unified” shopping experience—taking the concept of “omnichannel” to the next level.
At Shoptalk, the sessions under this theme will cover how to synchronize all retail channels to provide a unified, frictionless and continuous shopping journey.
Below, we present notable sessions relevant to this theme.
Patrick McIntyre, Head of Development, Krispy Kreme
Steve Dennis, Founder & President, SageBerry Consulting (Interviewer)
Krystina Gustafson, SVP Content, Shoptalk (Interviewer)
Sonal Gandhi, Chief Content Officer, The Lead (Interviewer)
Melissa Repko, Retail & Consumer Reporter, CNBC (Interviewer)
Laura Knebusch, SVP, Marketing & CX, Georgia-Pacific
Sapna Parikh, Chief Digital Officer, Kendo Brands (LVMH)
Jason Goldberg, Chief Commerce Strategy Officer, Publicis Groupe (Interviewer)
Frank Bracken, EVP & Chief Commercial Officer, Foot Locker Inc.
Related Coresight Research reports:
Retail media networks (RMNs), data monetization and business-to-business (B2B) collaborations are some of change agents impacting key relationships in the retail industry. These can provide robust new revenue streams for retailers beyond the sale of goods. They offer a way to capitalize on existing assets (such as customer data and digital platforms) and adapt to changes in market conditions while minimizing risks associated with traditional sales.
Highlighted sessions explore how to understand change drivers such as RMNs and data monetization and stay ahead in order to thrive in retail’s next decade.
Below, we present notable sessions relevant to this theme.
Allie Garfinkle, Senior Finance Reporter, Fortune (Interviewer)
Brian Sozzi, Executive Editor, Yahoo Finance (Interviewer)
Daryl Porter, Senior Partner, Tomorrow Retail (Presenter & Interviewer)
Eric Tarnowski, SVP, Connected Commerce, Kenvue
Andrew Lipsman, Founder & Chief Analyst, Media, Ads + Commerce (Interviewer)
Rocquan Lucas, VP Content, Shoptalk (Emcee)
Rocquan Lucas, VP Content, Shoptalk (Emcee)
Eva Press, VP, Global Business Group, Meta
Kimberly Wallengren, VP Marketing, North America, Coach
Veronika Sonsev, Co-Founder, CommerceNext (Interviewer)
Tarek Mueller, Co-Founder & Co-CEO, ABOUT YOU
Zia Daniell Wigder, Chief Content Officer, Insider Intelligence (Interviewer)
Natalie Mackey, Founder & CEO, Winky Lux
Taymoor Atighetchi, Founder & CEO, Papier
Neil Saunders, Managing Director, GlobalData (Interviewer)
Mark Hardy, Head of Walmart Data Ventures, Walmart
Jan Bartels, SVP, ZEOS, Zalando
Stephen Mewborn, Partner, Bain & Company (Interviewer)
Evan Moore, SVP, Commerce Partnerships, NBC Universal
Juan Arrieta, VP of E-Commerce, Nature’s Way
Dan Tedeschi, Managing Director & Partner, L.E.K. Consulting (Interviewer)
Related Coresight Research reports:
In addition to the sessions mentioned above, we urge attendees to join the “Shark Reef” Startup Pitch competition on March 17 at Track 4: Startup Pitch.
The event will comprise two rounds across three sessions through the day, seeing 12 early-stage innovators present their solutions for solving key retail challenges across four areas of innovation: GenAI/AI-based content; e-commerce operations and fulfillment; post-purchase customer experience and loyalty; and shoppable media and experiential commerce.
In the first round, all 12 startups will pitch their solutions to the audience and an expert panel of judges, which will rate each pitch. The top six companies progress to the second round, in which they will participate in a live Q&A for the opportunity to win the Judges’ Choice and Audience Choice awards.
Deborah Weinswig, CEO and Founder of Coresight Research, will emcee the competition in addition to participating as the lead judge.
The participating startups are EyeLevel.ai, Raleon, MadeMeBuyIt, Optiversal, Tare, Hue, dotkonnekt, Primis, Node, Portless, PSYKHE AI and Two Boxes.
Shoptalk plays a critical role each year in helping brands and retailers stay abreast of industry trends. The various sessions within the five primary themes will provide valuable insights and strategies for enhancing operational efficiency and customer experiences, along with building and sustaining customer loyalty in a rapidly evolving market.
It is essential that brands and retailers prioritize innovation, customer-centric approaches and adaptability to successfully navigate the challenges and prospects presented in the dynamic retail environment, as will be showcased at Shoptalk 2024.
Shoptalk 2024 agenda details are accurate as of March 11, 2024.
This document was generated for
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Introduction
A Guide to Shoptalk 2024: Coresight Research Insights
What We Think
Notes
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